Shipping & Delivery FQA

1.When will my order ship?

Business Days:

  • Orders will be processed and shipped within 2 business days.
  • Friday orders ship on Monday.


Weekends:

  • Orders placed on Saturday or Sunday ship on Monday.


Special Cases:

  • During sales, holidays, or extended processing, expect a 2-7 business day delay.


Exclusions:

  • Weekends and holidays are not counted in processing and shipping times.

2.Who do you ship with?

  • We've got your shipping needs covered with a variety of carriers chosen based on your location for the best rates.
  • Usually delivery within 3-5 business days,If there are special circumstances, there may be a delay of 1-2 days.

3.Shipping Information

Processing and Shipping Days:
  • Orders are processed and shipped Monday through Friday, excluding holidays.
  • Shipping/Delivery timeframes begin upon order processing completion.

    4.How can I track my order?

    • Once your order has been all sorted and packed up at our warehouse, keep an eye on your inbox. We'll shoot you a fantastic email with your tracking number, so you can follow your goodies on their way to you!

    5.How do I change my shipping address once my order has been placed?

    • Once the package is sent out, the address cannot be changed. Please confirm if the address information is correct before placing an order.

     

    We apologize for any inconvenience caused. If you have any questions, please contact us via email drkongstore@gmail.com.